Lorikeet
for Munro Footwear Group
Contact us
We built an AI support agent trained on Munro's 14 brands, order processes, and product catalogue. It handles order tracking, returns, sizing help, and product recommendations across chat and voice so your team can focus on what matters.
This agent is loaded with dummy data. Give any name when asked and try these use cases:
AI support that understands your 14 brands, order management, returns policies, sizing guides, and everything your customers ask about.
Customers ask questions in their own words. The agent understands context, handles follow-ups, and resolves enquiries end to end.
Customers check delivery status, estimated arrival, and tracking details without waiting for a human agent.
Walks customers through the returns process, generates labels, and handles size exchanges across all brands.
Cross-brand recommendations across all 14 brands. Helps customers find the right style, fit, and size for their needs.
Checks in-store availability, finds the nearest location, and helps with Click & Collect orders.
Same AI brain across both channels. Customers get consistent, accurate answers whether they call or chat.
Configured specifically for Munro Footwear Group's multi-brand catalogue and retail operations.
Trained on Munro's brand portfolio, product ranges, sizing guides, and returns policies.
Every response follows your actual support processes. Orders, returns, and escalations work the way your team expects.
Product details, sizing charts, store locations, and shipping policies -- all searchable by the AI agent.
Chat and voice are working right now. Email and SMS work the same way when you're ready.
From this demo to production in weeks, not months.
Plug in your OMS, product catalogue, and store inventory. Lorikeet handles the integration.
Replace demo data with your actual product catalogue, stock levels, and customer records.
Start with chat or voice. Run alongside your existing team to build confidence.
Add voice, email, and SMS. The same AI, same knowledge, everywhere your customers reach out.
Customers get help with orders, returns, and product questions any time -- no wait, no voicemail.
The AI handles order tracking, sizing, and returns end-to-end so your team focuses on complex cases.
One agent that knows all 14 brands. Customers discover products across your full portfolio.
Black Friday, Boxing Day, back-to-school -- handle 10x the volume without scrambling for temp staff.
Every customer gets the same accurate, on-brand answers. No training gaps, no bad days.
Handle more enquiries without growing headcount. The AI grows with your store network.
We'd love to walk you through how this works in production and answer any questions.
Talk to the team